Frequently Asked Questions
When will my items be shipped? How long until they arrive?
We aim to ship your order out ASAP. Most of our items are made to order to reduce wastage. Please allow 1-3 business days in non-peak periods and up to 10 business days in peak periods (unless otherwise advised).
What payment methods are accepted?
We accept all major credit cards, and PayPal. All payments are processed through a secured checkout process. Please note for that some VISA Debit cards, an international fee may apply, the rate of the fee is determined by your card issuer.
We are working on having buy now pay later options available very soon.
What currency are the prices listed in?
All prices are in AUD (Australian Dollars). If you are shopping from outside of Australia, your exchange rate should be calculated at checkout.
How do I care for my items?
Please see our care page.
My ears aren't pierced but I want to wear your earrings!
Don't worry! If you place a custom order we can source clip on earrings
I have stretched ears, how can I wear your earrings?
If you place a custom order we can source appropriate hooks that you can place through hollow plugs.
My earrings don't look exactly like the photo, why is this?
Each pair is handmade, due to this not every pattern and placement is going to be identical.
My glow in the dark earrings aren't glowing
Our glow in the dark earrings only glow for short periods of time and must be 'charged' with light. Hold a torch light on the area that is meant to glow for 30 seconds and the item should then glow.
Can you make me custom items?
I sure can! Please send a custom order request and I'll get back to you as soon as possible.
Please note, an invoice for custom orders will be sent to you and must be paid before I start work on your order.